...designs by Shay Shaw 

  back to previous page viewed    Frequently Asked Questions

Bears l Birds l Buffalo l Cat & Dog l Dolphin & Fish l Hummingbirds l Horse l Squirrel l Turtle l Wolf l Zuni Bears l Other Animal

Bracelets l Cloisonne l Eyeglass Chains l Fetish Animal BEADS l Gemstone Earrings l Inlay Earrings l Lampwork

Stacked Earrings l Swarovski Christmas l Necklaces l Pewter Earrings l FAQ l HOME l Clearance l Shipping l Contact


   * You can contact me by email to sedonaflame4ss@aol.com 
1.  How do I place an order.
2.  What types of payment do you accept?
3.  What is the cost of Shipping? / When will my order be shipped? / Do you offer Priority Mail?

4.  What if I do not receive my package?
5.  Do you take custom orders or special requests?
6.  What if I should need a repair?

7.  What is your return policy?
8.  Tell me more about your jewelry
9.  Do you offer price reduction in large quantities / wholesale prices?

10. Do you have a catalog?

11. Can I reach you by phone?  - You may leave message at (901) 270-1500 Tennessee
    *. Privacy Policy

How to order:  Note * Minimum purchase of $10.00 required.  You may use the Add to Cart button and checkout securely using PAYPAL . USPS First Class Shipping charges will be added at checkout  (see rates)  Most Orders are shipped next day, eyeglass chains and Necklaces ship in  2-3 days
click here to add $3.00 for USPS Priority domestic shipping 

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Payment Options: We accept Mastercard, Visa, and Discover Card using PAYPAL.  It is NOT necessary to have a PayPal account to make a purchase. Please do NOT send your credit card info via email, or request to call it in by phone as ALL charge cards MUST go through PAYPAL which is a secure site. I will be happy to send you a PAYPAL invoice that will have a link to complete your payment on line.  * We do Not Accept payments by mail  (back to top)

Is PAYPAL safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. 
More about PAYPAL 

SHIPPING TERMS:   Shipping costs are calculated at time of checkout. (see chart below)   Your order will be shipped within 48 hours of your payment by USPS First Class Postal with Delivery confirmation and the tracking number will be emailed to you.  

*. If you are shipping to an address different from the billing address it MUST be included at the time that the order is placed In the "notes to seller" section of the payment transaction.  If the address given is incorrect and the merchandise is returned, buyer is responsible for shipping costs for the order to be re-shipped to the correct address.  We are not responsible for returns due to  incorrect addresses.  Returned products due to incorrect address provided by customer, with no correct address provided,  will be refunded for the item cost ONLY (shipping costs are not refundable)

* LOST/undelivered Packages (i.e. Not yet Delivered as displayed on the  USPS.com Tracking info):  Items LOST in the mail while in the care of the United States Postal Service that are NOT returned to the seller or delivered to the buyer will be duplicated/re-shipped at no cost after a 20 day period from the original shipment date to allow for the 'Lost' package to be recovered.  NOTE:  We are not held responsible for items that show "Delivered" on USPS.com tracking.  It is the USPS carrier's responsibility to deliver it to the correct address when it is scanned "Delivered".  If the package is not delivered after 20 days from postmark, I will take responsibility to re-ship it, however I can not duplicate orders at my expense for failure of a post office employee's responsibility to deliver a package in his custody to the proper address.  If tracking shows your item as "delivered" but you did not receive it, you may file a claim with USPS for a mis-delivery (or theft)   
You may contact me to complete the form for the address the article was mailed from
area on the form

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Shipping Rates

Cart total $00.01 to $36.00 .... $3.60 

Cart total $36.01 to $50.00 .... $4.00 

Cart total $50.01 to $80.00  .... $4.70  

Cart total $80.01 to $100.00 .... $5.30 

 Cart total ABOVE $100.01   ....  $5.95 


Canada shipping rates 

Cart total $00.01 to $80.00 ....$14.90

Cart total $80.01 to $120.00 ... $21.90

Cart total $120.01 and up ....  $25.90



International shipping rates 

Australia, Germany, France, Italy, Japan, Netherlands, United Kingdom

Cart total $00.01 to $125.00 ....$18.00

Cart total ABOVE $125.01  ....  $29.00

Please inquire for your country

*NOTE* If weight falls into lower rate I will refund the overpayment

Catalog:  my website is the sole Retail publication, I have no plans of producing a retail catalog

Custom Orders: See something you almost like?  See something you'd like if it were just a little different?  Do you have a special occasion coming up for which you'd like your group to have the same jewelry?..  school colors and/or school mascot you are wanting to match? 
Contact me by  email and I will give you an estimate of what it would take to make just what you want. Depending on availability of materials and your time frame, I'll do my best to accommodate your custom order **** Any earring shown in silver can be made with gold by special request ****  (back to top)

REPAIRS I take care in making  jewelry to last, but sometimes it doesn't. If you have a problem, contact me and I'll make arrangements to repair the item. If something breaks, please try to gather all stray pieces to send back. Buyer pays shipping to return item for repair and may be asked to pay a small charge for the return postage back. I repair/replace eyeglass chain ends (loops,grips) at no charge ; (back to top)

Return policy:  Customer satisfaction is important to me. You may return an item for refund or exchange by notifying me within 15 days of the USPS Delivery date reported on USPS tracking. The item should be unworn and in its original condition.
To arrange for a return, please email and I will send you a return shipping address. You may want to insure your return as I cannot be responsible for lost or misdirected returns.
When your returned item arrives, If it is the same condition as when it was sent out, I will issue a refund in the method in which you originally paid  (via PAYPAL)  for the price of the item(s). Shipping and handling fees are non-refundable.  (back to top)


Each piece of my jewelry is one-of-a-kind or made in small limited quantities (5-8 pieces).  While the style or theme of my jewelry may be similar, each piece will still be unique. My jewelry is made in America with high quality beads and well-made components so it will look good, last long, and feel comfortable to wear. The beads I use are imported from many countries.  I do not claim or represent that the fetish beads are an authentic Indian craft or are made entirely of the natural stone of reference. Fetish beads may be stabilized or enhanced, to brighten the color and harden the substance, or be block, which is a man made material designed to resemble the appearance of, but not duplicate the properties of the natural gemstone. (back to top)

wholesale inquiries:   I offer a small discount on quantity purchases of completed jewelry pieces (earrings, necklaces, eyeglass chains) and/or Pendants to BRICK AND MORTAR shops, not to internet retailers. We do NOT offer reduced pricing on the fetish animal bead 'lots'/'sets' or on the Clearance page items as they are limited in quantity.  Please email to inquire  (back to top)

 the breakdown for discounts on completed items and Pendants is:
$100.00 to $129.00 is 10% discount
$130.00 to $160.00 is 12% discount
$161.00 to $200.00 is 15% discount

Privacy PolicyI consider your privacy as important as my own. I make every effort to handle your information privately and securely, to ensure that your positive experience with me in every way. I respect all your personal information. Your name, address, phone numbers,  and e-mail address will never be sold or provided to a third party for marketing reasons.   All payment procedures are processed directly by PayPal secured portal. I do NOT, and actually could NOT, obtain or store any sensitive information about your PayPal account or your credit card information. For further information, please refer to Privacy Policy of PayPal.